We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
IAG Global Business Services (GBS) supports the IAG Group by transferring, restructuring and consolidating services across the Group, implementing new technology; strengthening the sustainable supply chain; creating new ways of working; and delivering unprecedented cost savings, establishing itself as a strategic platform for growth as well as IAG itself.
Established in 2014, IAG GBS provides sustainable transformation for all operating companies in the Group by creating and delivering innovative centralised solutions in finance, procurement, IT and digital services.
Each operating company benefits from the IAG GBS centralised model, driving efficiencies, automation and economies of scale. Its headquarters are based in Kraków (Poland) and everyone in the team is trained to identify and implement solutions and process improvements – streamlining, standardising and automating processes wherever possible.
Our business areas
Our vision is simple: Technology Excellence, and we’re always looking for great talent to join our team
IAG Tech’s vision is to deliver “Technology Excellence” across IAG so we are recognised as ‘industry leaders in the use of technology’. To enable that, we are driving improvements across the IAG technology community ‘to become the very best at what we do’.
We have a simple mission to “increase shareholder value, accelerate business performance, delight customers, enable employees, and protect the Group’s business through the innovative and agile use of technology and data” that drives our focus and effort.
Offering an advanced, scalable and future proof system
IAG GBS Finance Operations transforms and consolidates additional services from across the Group by driving synergies; streamlining new solutions through the optimisation and automation of processes; delivers best-in-class working capital management; and constantly reviews the insourcing/outsourcing strategy (make versus buy) to achieve the optimal mix of onshore, nearshore and offshore work.
Providing value, quality and growth – today and tomorrow
With the establishment of a common finance and procurement system, Group Procurement has simplified the end-to-end supply chain. We continually analyse the cost base to optimise unit costs and right-size the supply chain; support cash preservation; partner with suppliers who share our values and ways of working; manage supplier performance; and proactively monitor any potential supplier risks to mitigate emerging issues.
We are firmly committed to our Corporate Social Responsibility policies and launched the updated Supplier Code of Conduct to all our active suppliers in 2020. This sets out clear guidelines and expectations for all suppliers and builds on the Group’s commitment to sustainable growth.
IAG has led aviation action on climate change for over a decade and has committed to a package of new measures to reduce our carbon footprint and a long-term goal to reach net zero CO2 emissions by 2050. Read more about the Flightpath Net Zero strategy.
IAG GBS manages interactions with suppliers on behalf of the Group and has a dedicated Procurement Sustainability Programme relating to the supply chain. There are four key streams:
Supplier Code of Conduct
IAG will only work with businesses which share our standards and ways of working and the Code clarifies the standards of behaviour expected from suppliers working with any part of the business and emphasises the importance of sustainability.
As a minimum, all suppliers undergo bi-annual screening for any legal, social, environmental and financial risks.
Corporate Social Responsibility (CSR) Audits
In-depth supplier audits are carried out as part of the Group’s commitment to CSR and are based on potential geographical and procurement category risk. They are performed by independent inspectors with CSR expertise using the SEDEX Members Ethical Trade Audit (SMETA) methodology.
Joint programmes to promote sustainability initiatives
Joint programmes are in place with key suppliers to drive sustainable innovation and identify new ways to reduce carbon dioxide emissions and waste. Programmes include the continued investment in developing Sustainable Aviation Fuel (SAF) and carbon removal technology, as well as initiatives to use environmentally friendly packaging in lounges and inflight products.
Creating and delivering innovative solutions to drive sustainable transformation across the world’s leading airline group.
Our values are the qualities we all need to strive for in everything we do.
ways to work
We are specialists in our field, constantly innovating to increase our efficiency and effectiveness as a team
Getting things done
We are focused on delivering in a dynamic, forward-thinking, results-driven environment
Challenging the limits
We love a challenge, embracing every chance to turn an obstacle into an opportunity
Building strong relationships
We are proud to be part of IAG, working alongside our partners to drive our business forward
IAG GBS is headquartered in Krakow and has operations in London, Newcastle, Barcelona, Madrid and Dublin.
PO Box 365, Harmondsworth, Middlesex,
UB7 0GB, United Kingdom
(sat nav UB7 0GA)
*We also have operations at Newcastle, Warrington and Crawley.
We support our airlines and associated companies by driving the business (rather than flying the planes) and our people are at the heart of how we do that.
There’s a literal world of opportunities at IAG GBS. Where will it take you?