About us

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

It takes a lot of specialist skills to keep IAG’s brands flying high; this is where IAG Global Business Services (GBS) comes in.

IAG GBS provides best-in-class IT, Finance and Procurement services to the IAG Group: Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.

Our story

Formed in 2013, IAG GBS was a reflection of a ‘stronger together’ ethos. The next four years saw us bringing expertise together, consolidating IT, finance and procurement, and optimising our ways of working.

From 2017, we have been focused on developing the talent and technology we now have in place.

Today, IAG GBS is global in mindset and growing fast. We are 1,200 people and counting, across 10 locations in six countries.

Stronger together

1200

people and
counting

10

locations

6

countries

Our vision

Our vision is to create a consolidated global support service for IAG. With the right culture and working practices, we will provide world-class services, attract the best people and the best airlines to the IAG family.

Offering an advanced, scalable and future proof system

Our Finance and Procurement Operations Team is committed to creating a finance and procurement operation that is advanced and scalable.

Our dynamic team is making this happen by:

  • Embedding the best practices that underpin a robust finance and procurement operation
  • Driving efficiencies to save both time and money
  • Creating a ‘plug & play’ platform that can accommodate significant growth

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Delivering the right solutions at a faster pace and a lower cost

Group IT is on a journey to deliver a flexible, scalable IT operating model, at the heart of IAG GBS, delivering the right solutions at a faster pace and lower unit cost

Our strategy embraces new technologies and ways of thinking, including:

  • Transformed service and infrastructure
  • Hybrid cloud solutions
  • Agile world-class application delivery

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Providing value, quality and growth – today and tomorrow

Group Procurement applies the same proven principles to strategic purchasing principles to everything we buy, from pens to planes.

Our centralised Procurement Team works tirelessly to deliver:

  • Economies of scale – leveraging the global buying power of the Group
  • Quality partnerships – from identifying suppliers to managing tenders
  • Cost savings – through negotiating terms and streamlining processes

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Our priorities

We have some clear priorities guiding us over the next few years – from the service we deliver, to our transparent approach, to the way we connect with the airlines and associated businesses within the Group and how we leverage our world-class platform.

You don’t have to take our word for it, see what our customers say:

As a digital loyalty currency, Avios needs to collaborate closely with our IAG GBS colleagues to ensure the platforms and technology our customers use gives them the best possible experiences. Combining our loyalty expertise, with the technical expertise of GBS is central to achieving this.”

Drew Crawley
CEO, Avios

We can’t deliver our plans without you. You are a key part of our business.”

Alex Cruz
Chairman and CEO,
British Airways

IAG GBS is critical to our transformation – not only reducing our operational costs, but driving change and simplifying our business processes.”

Luis Gallego
Chairman and CEO
Iberia

You are an integral part of the journey to deliver the expected projections. You are a part of what we are passionate about – making Iberia even better and therefore making IAG the first group in the world.“

José Antonio Barrionuevo
Chief Financial Officer,
Iberia

IAG GBS, as our partner, is essential to helping us achieve the aims of our ‘Vueling NEXT’ programme and our growth. We leverage their expertise and cross-group perspective to help us achieve our commercial and customer aims in the best way possible.”

Calum Laming
Chief Customer Officer,
Vueling

Our competencies

Our competencies are the strengths that define us, and help us stand out from the crowd.

Expertise

We are specialist who keep building our knowledge

Partnering

We build long-term mutually-beneficial relationships

Solving

We analyse and solve problems

Delivering

We get things done and embrace challenges

Improving

We always look for new ways to add value

Our values

Our values are the qualities we all need to strive for in everything we do.

we are
expert

Finding better
ways to work

We are specialists in our field, constantly innovating to increase our efficiency and effectiveness as a team

we are
focused

Getting things done
We are focused on deliverying in a dynamic, forward-thinking, results-driven environment

we are
ambitious

Challenging the limits
We love a challenge, embracing every chance to turn an obstacle into an opportunity

we are
partners

Building strong relationships
We are proud to be part of IAG, working alongside our partners to drive our business forward

That’s a quick introduction to IAG GBS to welcome you to this exciting, growing and global business. We have made great strides in just a few years, and we are just getting started.

There’s a literal world of opportunities at IAG GBS. Where will it take you?

Join Us

We are looking for talented and motivated individuals who share our ambition and are ready to thrive as part of our high-performing team.